Refund policy

FOAK Crew Return & Refund Policy

Last updated: August 28, 2026

FOAK Crew merchandise is printed or embroidered for you after you order. Because each item is made to order, we generally cannot accept returns or exchanges for buyer's remorse, an incorrect size, or a change of mind.

Damaged, defective, or incorrect items

If your order arrives damaged, misprinted, defective, or different from what you ordered, contact us within 30 days of delivery at help@foakcrew.com. Include your order number and clear photos of the item and packaging. After we review the claim, we will arrange a replacement or refund when appropriate.

Lost packages

If tracking shows that a package was delivered but you cannot find it, check with household members, neighbors, and the carrier first. Contact us promptly at help@foakcrew.com if it remains missing. Carrier investigations and replacements are handled case by case.

Address problems and unclaimed orders

Customers are responsible for entering a complete and accurate shipping address. Packages returned because of an incorrect address, failed delivery, or refusal may require an additional shipping charge before reshipment.

Cancellations and order changes

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee a change or cancellation after production has begun.

Refund timing

Approved refunds are sent to the original payment method. Your bank or card provider may need additional time to post the credit.

This policy does not limit any rights that cannot be excluded under applicable law.